Luz - Customer Service & Virtual Assistant with 5+ years in international support

Bogotá, Bogota D.C., ColombiaRemoteen

Managed digital support, client management, and post-sales service for international companies like Vivacuerpo Fit, Eye Innovation, and Abba Fitness.

Supported over 200 clients monthly with digital reservation and payment processes, achieving a 95% satisfaction rate and reducing response times by 20%.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Dedicated to delivering exceptional digital customer support, with expertise in platform management, client communication, and technical problem-solving across diverse industries.

Key Achievements

Developed quick reference guides for platform usage, improving user self-management and streamlining support processes.

Skills

Customer SupportAdvanced

Provided digital support and client management services remotely across various platforms in English and Spanish.

Training & DevelopmentIntermediate

Designed and delivered online training materials for platform usage, enhancing user experience and autonomy.

Technical Issue ResolutionAdvanced

Handled technical inquiries and problem-solving for digital platforms, ensuring timely incident resolution.

Client CommunicationAdvanced

Maintained effective communication with international clients through chat, email, and video calls, improving satisfaction.

Experience

Customer Service &amp; Virtual Assistant

Freelancer en Upwork

2023 - Actualidad

Proveo soporte digital, gestión de clientes y servicio postventa a empresas extranjeras como Vivacuerpo Fit (España), Eye Innovation (Colombia/USA) y Abba Fitness (USA)., Manejo comunicación con clientes en inglés y español a través de chat, correo y videollamadas., Desarrollo capacitaciones en...

Especialista en Atención al Cliente y Soporte Digital

Seas of the World – Viva Colombia

2021 - 2023

Acompañé a más de 200 clientes mensuales en procesos digitales de reservas y pagos en plataformas online., Resolví consultas técnicas y gestioné solicitudes por chat y correo con un 95% de satisfacción., Escalé incidencias a áreas técnicas y coordiné soluciones oportunas, reduciendo tiempos de...

Agente de Experiencia al Cliente

OSCLUB S.A.S

2019 - 2021

Gestioné solicitudes de clientes en sistemas de reservas y facturación, procesando más de 100 casos mensuales., Realicé seguimiento a requerimientos y mejoré la comunicación con usuarios, aumentando la retención en 15%., Capacitación remota a nuevos clientes sobre el uso de módulos internos.