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Customer Service & Quality Control Specialist with diverse experience
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Competencies
Extensive experience assisting customers with billing, technical support, and inquiries across various industries.
Performed call analysis, provided feedback, and developed processes to enhance customer service quality.
Led a Quality Control team from inception, overseeing operations and process improvements.
Supported sales operations through data gathering and lead information entry.
Education
Languages
Summary
Experienced in customer service, quality assurance, team leadership, and small business management, with a proven ability to develop and implement processes.
Key Achievements
- Founded and led a Quality Control team at Harmony Leads, establishing new processes.
- Managed customer service operations across multiple companies, handling billing, technical issues, and inquiries.
- Built and operated a small business, Hobby World Guatemala, demonstrating entrepreneurial skills.
Experience
Owner
Customer Service Representative
Processing payments, Activating credit cards, Helping customers with concerns about their statements, Billing inquiries, Installation and basic troubleshooting for customers
Customer Service Representative
Providing high-quality customer service, Replying to customer inquiries about T-shirts campaigns, Helping with concerns about designs and billing
Quality Control Analyst
Listening to calls of different Dental practices, Providing feedback to help staff members develop tools for better customer service, Scheduling appointments for prospective patients
Sales Operations Data Entry
Gathering information about potential leads or business partners through different sites
Quality Control Analyst Manager
Starting a Quality Control Team from scratch, Developing new processes to help Representatives improve