Experienced in customer service, quality assurance, team leadership, and small business management, with a proven ability to develop and implement processes.
Extensive experience assisting customers with billing, technical support, and inquiries across various industries.
Performed call analysis, provided feedback, and developed processes to enhance customer service quality.
Led a Quality Control team from inception, overseeing operations and process improvements.
Supported sales operations through data gathering and lead information entry.
24/7 Customer Service Guatemala
Hobby World Guatemala
Sitel Nicaragua
Processing payments, Activating credit cards, Helping customers with concerns about their statements, Billing inquiries, Installation and basic troubleshooting for customers
Teespring
Providing high-quality customer service, Replying to customer inquiries about T-shirts campaigns, Helping with concerns about designs and billing
Dentalmarketing.net
Listening to calls of different Dental practices, Providing feedback to help staff members develop tools for better customer service, Scheduling appointments for prospective patients
AA
Bachelor
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Baires Dev LLC
Gathering information about potential leads or business partners through different sites
Harmony Leads
Starting a Quality Control Team from scratch, Developing new processes to help Representatives improve
