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Luis
Customer Service & Operations Specialist with 10+ years of diverse experience
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Competencies
Delivered customer support and sales strategies based on KPIs in call center environments.
Supervised personnel, coordinated regional operations, and managed purchasing and logistics.
Established and improved quality standards in manufacturing and medical supply management.
Utilized SAP, CRM, and advanced Excel to streamline tasks such as inventory management and data analysis.
Applied sales strategies focused on KPIs to achieve sales goals in call center and financial product sales.
Education
Languages
Summary
Experienced professional with expertise in customer service, operations management, and quality standards across diverse industries including hospitality, manufacturing, and healthcare.
Key Achievements
- Managed regional operations and expanded client base as Branch Manager at AeroFlash.
- Implemented quality standards and improved efficiency in production roles at Fruit of the Loom and GFY Limitada.
- Reduced obsolescence through effective inventory management at Santa Ana Medical Center.
Experience
Call Center Agent
Princess account reservations agent, Customer service and sales strategies based on KPIs
Call Center Agent
Hilton account reservations agent, Customer service and achievement of sales goals through KPIs
Production Manager
Managed purchasing, Coordinated transportation, Planned payments, Implemented quality standards, Improved efficiency
Branch Manager
Supervised personnel, Managed valuables, Coordinated regional operations, Expanded client base, Increased sales of financial products
Production Manager
Handled purchasing, Transportation coordination, Production planning, Implemented quality standards, Optimized processes
Administrative Assistant
Managed purchasing, Inventory and storage of medical supplies, Implemented SAP system, Reduced obsolescence