Experienced professional with expertise in customer service, operations management, and quality standards across diverse industries including hospitality, manufacturing, and healthcare.
Delivered customer support and sales strategies based on KPIs in call center environments.
Supervised personnel, coordinated regional operations, and managed purchasing and logistics.
Established and improved quality standards in manufacturing and medical supply management.
Utilized SAP, CRM, and advanced Excel to streamline tasks such as inventory management and data analysis.
Applied sales strategies focused on KPIs to achieve sales goals in call center and financial product sales.
The Office Gurus
Princess account reservations agent, Customer service and sales strategies based on KPIs
Teleperformance
Hilton account reservations agent, Customer service and achievement of sales goals through KPIs
Fruit of the Loom
Managed purchasing, Coordinated transportation, Planned payments, Implemented quality standards, Improved efficiency
AeroFlash (Personal Express S.A. de C.V.)
Supervised personnel, Managed valuables, Coordinated regional operations, Expanded client base, Increased sales of financial products
GFY Limitada de Capital Variable
Handled purchasing, Transportation coordination, Production planning, Implemented quality standards, Optimized processes
Santa Ana Medical Center
Managed purchasing, Inventory and storage of medical supplies, Implemented SAP system, Reduced obsolescence
Bachelor’s Degree
Descubre otros profesionales con experiencia similar
