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Lourdes

Customer Service

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Santa Fe,New Mexico,United States
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Competencies

Leadership SkillsIntermediate

Demonstrated experience with Leadership Skills.

English CommunicationIntermediate

Demonstrated experience with English Communication.

Spanish CommunicationIntermediate

Demonstrated experience with Spanish Communication.

Bargaining SkillsIntermediate

Demonstrated experience with Bargaining Skills.

Education

Junior High School
Instituto Bethania
Completed 2004
High School
Mariano y Rafael Castillo Córdova
Completed 2007
Law School
Rafael Landivar
2008

Languages

enNative

Experience

Customer Service

Direct Energy
2014 - 2018

Providing support for customers via phone and email, Leading a group of 28 agents to reach goals and metrics through feedback, coaching, and results.

Customer Service

ICS 24/7 InTouch
2018 - 2019

Providing customer support via phone and email for LYFT.

Payment Processor

ICON Solutions Group
2019 - 2020

Consolidation and relieve of debts with banks for clients through payment arrangements.

Collections

IPECONEAR SOL
2020 - 2022

Processing payments and solving debts for the energy company., Helping people with payment arrangements and assistance programs.

Customer Services for Travel Agencies

Conduent
2022

Making reservations for Royal Caribbean International with travel agencies., Assisting direct guests with inquiries for their future cruise or vacation.

Skills

Leadership SkillsEnglish CommunicationSpanish CommunicationBargaining Skills
Published on CazVid - May 17, 2026
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