Lina - Customer Service & Operations Professional with 10+ years in Banking & Retail

Allentown, Pennsylvania, United Statesen

Resolved customer queries at Concentrix according to regulatory standards and company policies.

Managed diverse customer needs at Teleperformance, enhancing rental experience and billing inquiries.

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Summary

Experienced professional with expertise in banking, car rental services, and production management.

Key Achievements

Led manufacturing and operational processes as General Manager, increasing efficiency and revenue.

Skills

Customer ServiceAdvanced

Handled customer inquiries and support in banking and car rental services, ensuring customer satisfaction.

Operations ManagementAdvanced

Supervised production, manufacturing, and shipping departments, streamlining workflows and budgets.

Microsoft Office SuiteExpert

Utilized advanced Microsoft Office skills for reporting, documentation, and communication tasks.

Language: EnglishAdvanced

Communicated effectively in English for customer interactions and team coordination.

Languages

English(Advanced)

Experience

Customer Service Representative

Concentrix (Citizens Bank)

10/2019 - 04/2022

Have in-depth knowledge of banking products and services and respond to all customer queries according to their needs., Improve customers&#x27; banking experience with company by making sure customers are taken care of promptly and that all their challenges are resolved without delay., Ensure...

Customer Service Representative

Teleperformance (Enterprise Rent-A-Car)

06/2018 - 02/2019

Ensure optimal operational efficiency to provide customers with best car rental experience., Assist clients with various post-rental inquiries involving Car rental and billing process. Managed incoming calls and emails from customers.

General Manager

VGI Imports

08/2017 - 06/2018

Oversee production planning, instrument manufacturing, purchasing, and shipping departments., Ensure manufacturing stays on schedule and on budget., Coordinate manufacturing with sales, marketing, procurement, and other departments, as well as suppliers and carriers., Streamlined operations and...