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Customer Service & Operations Professional with 10+ years in Banking & Retail
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Competencies
Handled customer inquiries and support in banking and car rental services, ensuring customer satisfaction.
Supervised production, manufacturing, and shipping departments, streamlining workflows and budgets.
Utilized advanced Microsoft Office skills for reporting, documentation, and communication tasks.
Communicated effectively in English for customer interactions and team coordination.
Education
Languages
Summary
Experienced professional with expertise in banking, car rental services, and production management.
Key Achievements
- Resolved customer queries at Concentrix according to regulatory standards and company policies.
- Managed diverse customer needs at Teleperformance, enhancing rental experience and billing inquiries.
- Led manufacturing and operational processes as General Manager, increasing efficiency and revenue.
Experience
Customer Service Representative
Have in-depth knowledge of banking products and services and respond to all customer queries according to their needs., Improve customers' banking experience with company by making sure customers are taken care of promptly and that all their challenges are resolved without delay., Ensure...
Customer Service Representative
Ensure optimal operational efficiency to provide customers with best car rental experience., Assist clients with various post-rental inquiries involving Car rental and billing process. Managed incoming calls and emails from customers.
General Manager
Oversee production planning, instrument manufacturing, purchasing, and shipping departments., Ensure manufacturing stays on schedule and on budget., Coordinate manufacturing with sales, marketing, procurement, and other departments, as well as suppliers and carriers., Streamlined operations and...