Results-driven professional with extensive experience in sales auditing, customer service, and operational efficiency.
Expert in analyzing data to improve operational processes and decision-making.
Skilled in maintaining accurate inventory records and enhancing operational efficiency.
Proficient in resolving inquiries and enhancing customer experiences.
Experienced in hiring and training staff to ensure compliance with policies.
Dorman Products
Ensure precise inventory management, enhancing operational efficiency.. Maintain detailed documentation, supporting seamless audits.. Address outstanding HR tasks, improving team productivity.. Streamlined inventory procedures to enhance accuracy, leading to noticeable improvements in order fulfillment and reduced discrepancies.. Coordinated with HR to complete pending tasks, fostering a more efficient workflow and timely resolution of outstanding issues.. Analyzed sales data trends to identify areas for improvement, driving actionable insights that contributed to enhanced operational efficiency.. Demonstrated a team-oriented approach, effectively collaborating with colleagues to promote a positive work environment and shared goals.. Implemented targeted inventory audits, resulting in marked gains in accuracy and significant reductions in stock discrepancies.. Partnered with cross-functional teams to enhance documentation processes, ensuring compliance and facilitating seamless audits.. Fostered a collaborative work environment, encouraging open communication and teamwork to achieve shared objectives.
Lowe’s Home Improvement
Assisted customers, enhancing shopping experiences and resolving inquiries efficiently.. Recorded weekly deposits, maintaining accurate financial records and accountability.. Supported checkout processes, ensuring smooth transactions and customer satisfaction.. Provided exceptional customer service by addressing inquiries and resolving issues, enhancing customer satisfaction and loyalty.. Managed cash office operations, ensuring accurate financial reporting and compliance, leading to noticeable gains in financial integrity.. Assisted team members during peak hours, fostering a cooperative environment that improved overall store efficiency.. Recorded and analyzed weekly deposits to identify trends, facilitating informed decisions that strengthened financial performance.. Maintained accurate transaction logs and reconciled cash drawers, ensuring financial accuracy and adherence to company policies.. Streamlined cash office operations to enhance financial reporting accuracy, resulting in improved compliance and integrity.
Some college
Bachelor's degree
Associates degree
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Capable of effectively communicating with diverse audiences.
Xtend Healthcare
Engaged patients in debt discussions, achieving daily targets, enhancing workflow efficiency.. Facilitated patient communication to resolve medical debt, enhancing repayment rates and improving overall patient satisfaction.. Conducted thorough account research to identify discrepancies, leading to more efficient routing of accounts and reduced processing times.. Partnered with cross-functional teams to streamline client workflows, resulting in noticeable improvements in operational efficiency.. Executed daily account reconciliations, ensuring accuracy in financial records and adherence to compliance standards.. Demonstrated strong interpersonal skills while guiding patients through debt repayment options, fostering trust and engagement.. Enhanced patient debt resolution processes, resulting in measurable improvements in repayment rates and operational efficiency.. Processed and submitted medical claims to insurance companies, ensuring accuracy and adherence to billing guidelines.. Verified patient information, including demographics and insurance coverage, to ensure proper billing procedures.. Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement.. Followed up on unpaid or denied claims, working with insurance companies to resolve issues and secure payment.. Maintained updated knowledge of medical coding systems (e.g., ICD-10, CPT) and insurance regulations.. Collaborated with healthcare providers to obtain necessary documentation for claim submission.. Responded promptly to inquiries from patients, insurance companies, and other stakeholders regarding billing matters.. Performed regular audits of billing records to identify potential compliance issues or inaccuracies.. Utilized electronic health record (EHR) systems and specialized software for accurate data entry and claim processing.. Assisted in the development of standardized billing procedures for improved efficiency and accuracy.. Managed accounts receivable by tracking outstanding balances, following up on overdue payments, and resolving discrepancies.. Generated monthly financial reports detailing revenue trends, outstanding balances, and collection efforts.. Implemented strategies for reducing claim denials through improved documentation practices and error prevention measures.. Collaborated with coding specialists to ensure proper code assignment based on medical records.. Participated in training programs or workshops related to medical billing updates or changes in regulations.. Maintained confidentiality of patient information in accordance with HIPAA regulations.. Developed strong relationships with insurance company representatives for efficient claims processing.. Identified opportunities for process improvement within the billing department.. Provided guidance to colleagues regarding complex billing scenarios or coding questions.. Audited invoices from vendors such as laboratories or imaging centers for accuracy before submitting them for payment.. Coded diagnoses accurately using appropriate codes such as ICD-10-CM.. Collaborated with medical coders to ensure accurate coding and billing practices.. Researched and resolved billing discrepancies or issues in a timely manner.. Managed a high volume of incoming and outgoing calls related to billing inquiries.. Implemented electronic claim submission processes, reducing manual paperwork and improving efficiency.. Maintained knowledge of insurance company policies, fee schedules, and reimbursement guidelines.. Demonstrated proficiency in using medical billing software systems for data entry, claims processing, and reporting purposes.. Investigated denied claims by reviewing documentation thoroughly before submitting appeals if necessary.. Counseled patients on financial responsibility for services rendered based on their insurance coverage terms.. Developed strong relationships with physicians' offices to obtain missing information needed for claim submission.
PIHS Learning Center
Led a safe, engaging childcare environment, boosting satisfaction and compliance.. Hired and trained staff, ensuring alignment with policies and legal standards.. Maintained facility safety, meeting regulatory requirements effectively.. Implemented staff training programs, enhancing team performance and maintaining high standards of educational quality.. Assessed facility operations to identify areas for improvement, leading to substantial enhancements in safety protocols.. Orchestrated recruitment efforts, successfully hiring qualified staff who aligned with the center's mission and values.. Developed engaging learning activities, fostering creativity and curiosity among children, resulting in noticeable improvements in participation.. Spearheaded curriculum development, enhancing student engagement and achieving marked gains in learning outcomes.. Fostered a collaborative team environment, encouraging open communication that strengthened staff relationships and morale.
