Experienced customer service specialist with over 10 years in FMCG and remote work, skilled in client relations, digital tools, and training.
Provided in-person and remote customer service across various companies, focusing on consumer satisfaction.
Analyzed sales and customer data to support business decisions at Coca Cola Femsa.
Utilized social media management and Google Ads to enhance digital outreach.
Conducted internal training on customer service, sales, and social media strategies.
Coca Cola Femsa
Reception and attention to consumer complaints., Laboratory entrance., Trainer in quality, recycling and environmental impact.
Coca Cola Femsa
Digital channel manager for new customers, sales and complaints., Sales data analyst., Trainer of digital tools to sellers., Customer service.
Coca Cola Femsa
Telephone and in-person customer service., New customers., Attention to on premise and off premise channels., Quality complaints.
Bac Credomatic
Database management., Revolving collection of arrears 30., Card placement.
Bachelor's degree
Secondary Education
Certificate
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Managed laboratory entrance procedures and handled consumer complaints related to product quality.
Movistar - Tigo
Customer service and corporate sales., Customer service in person., Individual and corporate sales., Networking and data.
