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Bergman
Customer Service Specialist with 10+ years in FMCG and remote support
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Competencies
Provided in-person and remote customer service across various companies, focusing on consumer satisfaction.
Analyzed sales and customer data to support business decisions at Coca Cola Femsa.
Utilized social media management and Google Ads to enhance digital outreach.
Conducted internal training on customer service, sales, and social media strategies.
Managed laboratory entrance procedures and handled consumer complaints related to product quality.
Education
Languages
Summary
Experienced customer service specialist with over 10 years in FMCG and remote work, skilled in client relations, digital tools, and training.
Key Achievements
- Worked across multiple roles including Quality Analyst, Digital Channel Manager, and Call Center Agent at Coca Cola Femsa
- Led training initiatives in quality, recycling, digital tools, and customer service
- Managed databases and analyzed sales data for Coca Cola Femsa and Bac Credomatic
Experience
Quality Analyst
Reception and attention to consumer complaints., Laboratory entrance., Trainer in quality, recycling and environmental impact.
Digital Channel Manager
Digital channel manager for new customers, sales and complaints., Sales data analyst., Trainer of digital tools to sellers., Customer service.
Call Center Agent
Telephone and in-person customer service., New customers., Attention to on premise and off premise channels., Quality complaints.
Database Manager
Database management., Revolving collection of arrears 30., Card placement.
Customer Service Representative
Customer service and corporate sales., Customer service in person., Individual and corporate sales., Networking and data.