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Customer Service Representative Back Office
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Competencies
Applied statistical techniques to interpret complex datasets and generate actionable insights.
Designed and optimized queries for retrieving and manipulating large amounts of financial data.
Utilized advanced formulas and pivot tables to create detailed reports and dashboards.
Created visual reports using tools like Tableau and Power BI to communicate findings to stakeholders.
Built models to forecast financial performance and support investment decisions.
Education
Summary
Analytical professional with over 5 years of experience leveraging SQL, Excel, and data visualization tools to support finance and business strategies. Proven ability to streamline reporting processes and generate actionable insights from complex data sets.
Key Achievements
- Led the development of a comprehensive reporting system, reducing manual data processing time by 30%.
- Analyzed large datasets to identify trends, supporting strategic decision-making in client portfolios.
- Collaborated with cross-functional teams to implement data-driven solutions, improving operational efficiency.
Experience
CUSTOMER SERVICE REPRESENTATIVE BACK OFFICE
Managed customer accounts, ensuring accurate and timely updates to customer records., Handled a high volume of customer inquiries via email, online chat, and phone calls, providing clients with effective solutions., Processed customer orders, returns, and refunds while maintaining meticulous records., Collaborated with cross-functional teams to resolve complex customer issues and improve service processes.
BILINGUAL OPERATOR
Provided bilingual support, handling both English and Spanish communications., Assisted in the coordination of communication between departments and external clients., Maintained detailed logs of communication activities and ensured data accuracy., Supported the team in meeting operational goals and improving communication efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Provided bilingual support, handling both English and Spanish inbound calls, and assisted with different requests from customers on different accounts., Provided excellent customer service and ensured efficiency in every call.