Kenet - Data Analyst with 5+ years of experience in the finance industry

Applied statistical techniques to interpret complex datasets and generate actionable insights.

Designed and optimized queries for retrieving and manipulating large amounts of financial data.

Utilized advanced formulas and pivot tables to create detailed reports and dashboards.

Created visual reports using tools like Tableau and Power BI to communicate findings to stakeholders.

Managed customer accounts, ensuring accurate and timely updates to customer records., Handled a high volume of customer inquiries via email, online chat, and phone calls, providing clients with effective solutions., Processed customer orders, returns, and refunds while maintaining meticulous records., Collaborated with cross-functional teams to resolve complex customer issues and improve service processes.

Provided bilingual support, handling both English and Spanish communications., Assisted in the coordination of communication between departments and external clients., Maintained detailed logs of communication activities and ensured data accuracy., Supported the team in meeting operational goals and improving communication efficiency.

Provided bilingual support, handling both English and Spanish inbound calls, and assisted with different requests from customers on different accounts., Provided excellent customer service and ensured efficiency in every call.