A dedicated customer service specialist with a diverse background spanning retail, finance, sales, and hospitality, equipped with leadership and communication expertise.
Provided customer support and solutions across retail, finance, and hospitality sectors, ensuring client satisfaction.
Effectively conveyed information to customers and team members, facilitating understanding and collaboration.
Led teams as Store Manager and Supervisor, coordinating daily operations and staff activities.
Resolved customer complaints and internal issues to maintain positive relations and service quality.
Toys R Us and Baby R Us (SITEL Nicaragua)
Store manager, Store support specialist
MoneyGram International (SITEL Nicaragua)
Money transfer agent, Money transfer online assistant, Quality assurance specialist
Global consumer care, Equifax (SITEL, Nicaragua)
Global Consumer Solutions, Equifax (SITEL, Nicaragua)
PROYECTA
Architecture
Interior Design
AutoCAD 2D and 3D
Sketch up
Cost and budget of vertical and horizontal works
Security Awareness
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D & K Varieties
Gift shop sale's associate - parrot tree plantation beach and resort
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Hotel Paraiso Beach
Proficiency Security awareness for all seafarers
Proficiency in Crisis Management and human behavior training including passenger safety, cargo safety and hull integrity training
Crowd Management, Passenger safety and safety training for personnel providing direct services to passengers in passenger spaces.
Personal Security and Social Responsibilities
Prevention and Fight against fire
Proficiency in personal survival techniques
Elementary First Aid
