Jasser - Profesional en Atención al Cliente y Coordinación de Operaciones en Managua

Experiencia en resolución de problemas y atención personalizada para garantizar la satisfacción del cliente.

Habilidad en gestionar rutas y recursos para optimizar entregas y procesos logísticos.

Competente en interpretación simultánea y consecutiva en inglés y español, facilitando comunicación efectiva.

Excelentes habilidades de comunicación verbal y escrita en ambos idiomas, con enfoque en profesionalismo.

Keep a record of interactions or transactions with customers, noting the details of inquiries, complaints, or feedback, as well as the actions taken. Resolve customer complaints related to service or billing through actions such as issuing refunds or adjusting invoices. Assist customers with account-related issues, such as requesting documentation to verify their identity and validate information

Operated delivery vehicles safely while following schedules and assigned routes. Provided excellent customer service during deliveries. Handled package loading and unloading efficiently

Coordinated package delivery operations for Amazon DSP drivers. Monitored routes using dispatch software and GPS systems. Resolved delivery issues and ensured efficient daily operations

Provide accurate real-time interpretation between English and Spanish speakers. Facilitate communication while maintaining professionalism, confidentiality, and cultural sensitivity. Assist clients in customer service and professional communication settings