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Karolina
Customer Service Specialist with 5 years of experience in telecom and finance
Video resume
Customer service
Available in Spanish and English
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support and assistance across telecommunications and credit service sectors.
Sales & RetentionIntermediate
Handled sales processes and customer retention strategies in competitive environments.
Collections & CreditIntermediate
Managed credit-related collections and maintained knowledge of credit scores and financial protocols.
Technical TroubleshootingBeginner
Performed basic troubleshooting for technical issues in telecom and tech support settings.
LanguagesExpert
Fluent in Spanish, with full command of the language in professional customer service contexts.
Summary
Experienced customer service specialist with 5 years in telecom and financial sectors, proficient in Spanish and skilled in sales, retention, collections, and technical support.
Key Achievements
- Gained extensive experience working for credit companies and telecommunications firms
- Developed skills in sales, retention, collections, and basic technical troubleshooting
- Achieved full command of Spanish and worked in customer service roles within diverse industries
Skills
Customer ServiceSales & RetentionCollections & CreditTechnical TroubleshootingLanguages
Published on CazVid - Jul 3, 2025