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Karla
Customer Service and Retention Specialist with 12+ years in Telecom & BPO
Video resume
Retention / Seller
Comcast: 2014 - 2015 Outbound call Internet and Cable service sales and telemarketing rep.nSwiss Colony [contact hidden] Inbound calls up sales representative.nAT&T and Direct Tv [contact hidden] Customer Service, Sales and Retention RepresentativenAT&T and Direct Tv [contact hidden] Loyalty and Retenrion Rep.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and solutions to customers, ensuring satisfaction in telecom and BPO settings.
Sales & RetentionAdvanced
Managed outbound and inbound calls aimed at increasing sales and customer retention.
TelecommunicationsAdvanced
Experience in handling internet, cable, and telecommunications service sales and support.
Call Center OperationsExpert
Over 12 years of managing call center activities, including telemarketing, customer service, and retention.
Remote Work ReadinessIntermediate
Seeking remote opportunities leveraging extensive call center and BPO experience.
Summary
Economist with over 12 years of call center, BPO, sales, and retention experience, specializing in customer satisfaction and loyalty initiatives.
Key Achievements
- Handled inbound sales calls increasing customer engagement at Swiss Colony [contact hidden]).
- Conducted outbound sales and telemarketing for Comcast [contact hidden]).
- Supported customer retention and loyalty at AT&T and DirecTV [contact hidden], [contact hidden]).
Skills
Customer ServiceSales & RetentionTelecommunicationsCall Center OperationsRemote Work Readiness
Published on CazVid - Jul 3, 2025