Kalipa - Customer Service & Sales Specialist with 5+ years of client relations experience

Johannesburg, Gauteng, South Africaen

Consistently met or exceeded performance targets in call center, handling high call volumes.

Promoted mobile products and services, contributing to sales targets at MTN Telecommunications.

Published on CazVid

Summary

Experienced in customer support, sales promotion, and administrative tasks across call centers, telecommunications, and financial sectors. Skilled in negotiation, communication, and problem-solving to ensure client satisfaction and operational efficiency.

Key Achievements

Managed front office operations, enhancing client reception and administrative efficiency at Sanlam.

Skills

Customer RelationsExpert

Provided assistance, resolved inquiries, and negotiated payment plans, ensuring high client satisfaction.

Sales & Product PromotionAdvanced

Promoted and sold mobile products, building customer relationships and achieving sales goals.

Communication & Interpersonal SkillsExpert

Maintained clear, professional communication with clients and team members across roles.

Administration & Office ManagementIntermediate

Handled documentation, scheduling, and record-keeping in front office and admin roles.

Experience

Customer Agent

Call Center

2024 - 2025

Assisted clients with inquiries, complaints, and service requests., Provided accurate product information and resolved customer issues., Maintained excellent communication and problem-solving skills in a high-volume environment., Negotiated payment arrangements and handled overdue accounts., Met...

Sales Consultant

MTN Telecommunications

2020 - 2023

Promoted and sold mobile products and services to clients., Built strong customer relationships and achieved sales targets., Handled contracts, upgrades, and billing queries.

Front Office Administrator

Sanlam

2015 - 2019

Managed front office operations and client reception., Handled documentation, filing, and appointment scheduling., Supported sales and admin teams with record-keeping and reporting.