Sasha - Medical Interpreter & Customer Service Agent with versatile communication skills

Colombia, Huila Department, Colombiaen

Served as Medical Interpreter Agent at Teleperformance, managing inbound calls and facilitating effective communication between US clients and healthcare providers.

Handled customer inquiries and support at IAC Solutions, demonstrating adaptability and problem-solving skills without specified metrics.

Contact via CazVid

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Summary

Experienced in facilitating clear communication in healthcare and customer service sectors, with strong soft skills that enhance client interactions and team dynamics.

Key Achievements

Developed strong soft skills including adaptability, emotional intelligence, and leadership, enhancing customer satisfaction and team collaboration.

Skills

Effective CommunicationAdvanced

Utilized in medical and customer service roles to facilitate clear, empathetic interactions with diverse clients.

Customer ServiceAdvanced

Provided assistance and information to customers, ensuring their concerns were addressed efficiently and professionally.

Cultural SensitivityIntermediate

Applied in interpreting and customer support roles to bridge cultural gaps and enhance understanding.

Problem SolvingIntermediate

Addressed customer inquiries and survey responses, ensuring accurate and effective solutions.

Adaptability

Experience

Medical Interpreter Agent

Teleperformance

2020-11-18 - 2023-12-19

Answer calls from the United States of America to ask people’s opinions about specific surveys., Answer calls to answer questions of Americans about a specific service of them.