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Customer Service & Sales Professional with 10+ years of diverse experience
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Competencies
Provided high-quality support, issue resolution, and communication across various customer-facing roles.
Consistently met or exceeded sales targets by engaging customers and promoting products in different industries.
Supervised and motivated diverse teams in farm and retail environments to achieve productivity targets.
Set appointments and managed outreach efforts for prospective clients across multiple roles.
Completed specialized training to operate equipment safely and efficiently, including hazardous material handling.
Education
Languages
Summary
Dedicated professional with over a decade of experience in customer service, sales, team management, and outreach in various industries including advertising, agriculture, and construction. Adept at building rapport, resolving issues promptly, and driving sales growth through effective...
Key Achievements
- Led a team of 3-20 farm personnel, optimizing performance and enforcing safety standards.
- Exemplified high customer satisfaction in call centers by proactively resolving issues and maintaining high call volume.
- Achieved consistent sales goals in multiple roles by effectively understanding customer needs and promoting products.
Experience
APPOINTMENT SETTER
High volume outbound cold calling, Fulfilling customer satisfaction in calls transfer, Bilingual appointment setter
FARM MANAGER
Leading a team of 3-20 skilled and unskilled farm personnel., Hiring, training, and supervising seasonal workers engaged in cultivation and harvest., Working closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste., Enforcing strong...
CALL CENTER AGENT
Achieving high satisfaction rating through proactive one-call resolution of customer issues., Servicing a high call volume every day within company guidelines for daily expectations.
AUTOMOTIVE PARTS SALES
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Answered customer telephone calls promptly to avoid on-hold wait times., Answered constant flow of customer calls with minimal wait times., Recommended products to...
APPOINTMENT SETTER
Acted as first point of contact and set appointments for prospective clients., Received a high volume of in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered., Established and maintained client rapport by utilizing quality customer service.
CUSTOMER SERVICE/SALES
High volume customer attention for selective cliental., Sales of costly holiday decorations., Adaptive to seasonal sales volumes.
SHOP MANAGER
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets., Welded in flat, horizontal, vertical and overhead positions., Accomplished multiple tasks within established timeframes.
COLLECTIONS AGENT
Negotiated with account holders to devise repayment plans and minimize collections receivables., Persistently reached out to customers with extremely past due accounts to recover lost revenue., Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
SALES AGENT
Handled inbound calls for American utility companies providing gas, phone, cable, and satellite television services., Offered each customer top-notch, personal service to boost sales and customer satisfaction., Achieved monthly sales goals by promoting product benefits and enrolling new clients.
OPERATING ENGINEER
Completed training for CPR, site management, and hazardous waste & asbestos abatement., Cleared to perform duty for Department of Defense, nuclear power plants and multiple municipalities., Spearheaded innovative equipment design to maximize cost-effectiveness and equipment efficiency to...