Dedicated professional with over a decade of experience in customer service, sales, team management, and outreach in various industries including advertising, agriculture, and construction. Adept at building rapport, resolving issues promptly, and driving sales growth through effective...
Provided high-quality support, issue resolution, and communication across various customer-facing roles.
Consistently met or exceeded sales targets by engaging customers and promoting products in different industries.
Supervised and motivated diverse teams in farm and retail environments to achieve productivity targets.
Set appointments and managed outreach efforts for prospective clients across multiple roles.
RMF ADVERTISING
High volume outbound cold calling, Fulfilling customer satisfaction in calls transfer, Bilingual appointment setter
RANCHO LA FORTUNA
Leading a team of 3-20 skilled and unskilled farm personnel., Hiring, training, and supervising seasonal workers engaged in cultivation and harvest., Working closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste., Enforcing strong...
VEHICLE SERVICE CENTER
Achieving high satisfaction rating through proactive one-call resolution of customer issues., Servicing a high call volume every day within company guidelines for daily expectations.
AUTOPARTS 1
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Answered customer telephone calls promptly to avoid on-hold wait times., Answered constant flow of customer calls with minimal wait times., Recommended products to...
ASSOCIATE DEGREE
CERTIFICATION
DIPLOMA
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Completed specialized training to operate equipment safely and efficiently, including hazardous material handling.
TRISOURCE DE MEXICO
Acted as first point of contact and set appointments for prospective clients., Received a high volume of in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered., Established and maintained client rapport by utilizing quality customer service.
TASKUS
High volume customer attention for selective cliental., Sales of costly holiday decorations., Adaptive to seasonal sales volumes.
UNICOR
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets., Welded in flat, horizontal, vertical and overhead positions., Accomplished multiple tasks within established timeframes.
CCSI
Negotiated with account holders to devise repayment plans and minimize collections receivables., Persistently reached out to customers with extremely past due accounts to recover lost revenue., Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
TELVISTA
Handled inbound calls for American utility companies providing gas, phone, cable, and satellite television services., Offered each customer top-notch, personal service to boost sales and customer satisfaction., Achieved monthly sales goals by promoting product benefits and enrolling new clients.
INTERNATIONAL UNION OF OPERATING ENGINEERS LOCAL 12
Completed training for CPR, site management, and hazardous waste & asbestos abatement., Cleared to perform duty for Department of Defense, nuclear power plants and multiple municipalities., Spearheaded innovative equipment design to maximize cost-effectiveness and equipment efficiency to...
