Julian - Customer Service Representative with 5+ years in healthcare and client support

Medellín, Antioquia, Colombiaen

Maintained 90-95% positive feedback rating consistently at Intouch CX

Completed over 24,000 customer calls ensuring quality and efficiency

Published on CazVid

Summary

Experienced CSR with a focus on healthcare and insurance, fluent in English and Spanish, committed to delivering high-quality service.

Key Achievements

Provided exceptional client-centered service across multiple organizations

Skills

Customer ServiceExpert

Provided healthcare and insurance support, ensuring high-quality service in diverse settings.

Bilingual FluencyAdvanced

Communicated effectively in both English and Spanish to serve diverse customer bases.

Client RelationsIntermediate

Built and maintained positive customer relationships through attentive support and service quality.

Communication SkillsAdvanced

Delivered clear, professional communication in customer interactions to ensure satisfaction.

Languages

English(C2)

Experience

CSR

Intouch CX

July 2022 - Jan 2024

Boosted Team overall service satisfaction., Maintained 90-95% positive feedback rating from customer by providing them exceptional client-centered service and ensuring their comfort and safety., Completed more than 24000 calls through my journey as a rep delivering quality to U.S. customers and efficiency to companies.