Experienced in managing customer care, dispatch operations, and team training for service industries in Costa Rica.
Provided support, handled inquiries, and resolved issues via various communication channels
Managed client onboarding, billing processes, and operations for service delivery
Trained CSR teams, provided QA, and managed team workflows to ensure service quality
Handled customer information in CRM systems and managed client billing and invoicing
Pink Callers
Project Management, Client Onboarding, CSR Training, Client Invoice Processing and billing, CRM Management, Client Communication and Emails
Pink Callers
Provide exceptional support and assistance to customers, Handle customer inquiries through various communication channels
CallOrange.com Locksmith & Security
Handle inbound and outbound calls, Address customer inquiries, Resolve issues and provide information about products or services
Puulse Marketing
Provide lead generation for companies, Assist in closing deals with products
Office Administration Certification
High School Diploma
Interacted directly with clients, scheduled appointments, and maintained professional communication