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Customer Service specialist with cross-functional skills in logistics and client support
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Competencies
Provided support in high-pressure environments, demonstrating social skills and task perseverance.
Managed billing and shipment logistics across North America, ensuring accurate documentation and compliance.
Resolved customer system issues efficiently, improving platform user experience.
Handled billing processes within logistics operations, ensuring accuracy and adherence to procedures.
Education
Languages
Summary
Dedicated professional with experience in customer service for streaming services and international logistics coordination. Skilled in client engagement, issue resolution, and trade compliance, delivering efficient solutions in fast-paced settings.
Key Achievements
- Handled diverse tasks for Disney+ and Hulu campaigns, demonstrating adaptability and customer engagement.
- Guided customers on platform usage, delivering quick solutions to system issues, enhancing user experience.
- Coordinated international logistics for North America, ensuring compliance with customs and trade standards.
Experience
CUSTOMER SERVICE
Performed various tasks in campaigns with Disney+ and Hulu services., Proven collaborations with customers and guided them in the correct use of platform, providing quick solutions to system issues.
Logistical coordination
Managed billing coordination and international logistics for North Hemisphere operations (U.S., Canada, and Mexico), ensuring proper customs documentation, shipment accuracy, and adherence to international trade and corporate compliance standards.