Dedicated professional with experience in customer service for streaming services and international logistics coordination. Skilled in client engagement, issue resolution, and trade compliance, delivering efficient solutions in fast-paced settings.
Provided support in high-pressure environments, demonstrating social skills and task perseverance.
Managed billing and shipment logistics across North America, ensuring accurate documentation and compliance.
Resolved customer system issues efficiently, improving platform user experience.
Handled billing processes within logistics operations, ensuring accuracy and adherence to procedures.
Concentrix
Performed various tasks in campaigns with Disney+ and Hulu services., Proven collaborations with customers and guided them in the correct use of platform, providing quick solutions to system issues.
IntouchCX
Managed billing coordination and international logistics for North Hemisphere operations (U.S., Canada, and Mexico), ensuring proper customs documentation, shipment accuracy, and adherence to international trade and corporate compliance standards.
High School Graduate
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