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Juan
Medical Interpreter with 5+ years in healthcare and customer service
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Competencies
Experienced in providing precise medical interpretation for LEP patients and healthcare providers across multiple settings.
Supported customer needs by resolving issues and managing client interactions in retail, telecom, and service roles.
Provided technical assistance for desktop and peripheral devices, troubleshooting technical issues for users.
Led scheduling and managed team operations in collections, cashier, and interpretation departments.
Managed deli store events and scheduling, ensuring smooth operations and team coordination.
Education
Summary
Experienced interpreter and team leader with a strong background in healthcare, technical support, and retail. Skilled in multitasking, communication, and problem-solving.
Key Achievements
- Provided accurate medical interpretations, facilitating effective communication between LEP patients and providers at AMN Language Service.
- Trained in medical terminology and scenarios, supporting medical interpretation over the phone at LLS Language Line Solutions.
- Led an interpreter team, ensuring seamless communication and understanding in various medical settings.
Experience
Specialized Medical Interpreter
Providing great medical interpretation to both the Limited English Proficiency (LEP's) patients and also the Medical Providers., Ensuring that everything was understood from both sides.
Over the Phone Interpreter
Started as an over the phone interpreter for 911 calls, insurance companies, school districts, and several other roles., Trained in medical terminology and scenarios.
Collections Agent / Team Lead
Worked in several campaigns like Banamex as a collections agent., Helped make schedules for other agents and took care of difficult clients.
Supervisor in Cashier Department
Supported and provided solutions to customer problems., Supplied cashiers with change and managed schedules.
1st Level Tech Support Agent / 2nd Level Tech Support
Provided technical support for desktop and peripherals.
Data Capture
Cashier / Floor Assistant
Electronics and Electrical Department Manager
Deli Promoter
In charge of deli store events and scheduling for coworkers.