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Customer Service Advisor with extensive US client experience
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Competencies
Delivered customer support via calls and inquiries handling for US clients across multiple roles.
Managed inbound calls efficiently, addressing customer needs and inquiries at both organizations.
Handled customer accounts and resolved issues related to client services at CONCENTRIX.
Managed petitions, complaints, and claims effectively, ensuring customer concerns were directed or addressed.
Education
Languages
Summary
Dedicated customer service advisor with experience supporting US clients, managing calls, accounts, and resolving customer issues across multiple roles. Skilled in handling inquiries and improving customer experience.
Key Achievements
- Provided US customer support at 24/7 COLOMBIA S.A.S, handling calls and customer inquiries.
- Managed customer accounts and addressed PQR (Petitions, Quejas, Reclamos) at CONCENTRIX.
- Gained diverse experience in customer service, including handling calls, account management, and issue resolution.
Experience
Asesor servicio al cliente
Atención al cliente de Estados Unidos, Atender llamadas, PQR
Asesor servicio al cliente
Atención al cliente de Estados Unidos, Atender llamadas, PQR, Manejo de cuentas