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Jose
Customer Service & Support with 13 years of technical experience
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Competencies
Provided customer service support for banking, retailer, and seller accounts via phone, chat, and email.
Worked in claims department, managing customer inquiries related to banking issues.
Supported Amazon sellers with product listings, inventory, and trademark support, including technical account advice.
Delivered training programs to new hires and conducted billing training sessions.
Supported inventory uploads and invoice processing on Amazon and DocuSign platforms.
Education
Languages
Summary
Experienced customer support specialist skilled in banking, seller support, training, and inventory management with a proven support record across multiple industries.
Key Achievements
- Supported multiple banking clients across phone, chat, and email channels at Sykes.
- Mentored new hires and promoted to Trainer at Concentrix, delivering onboarding and sales training.
- Handled seller support, brand registry, and technical advising for Amazon, including inventory management and billing support.
Experience
Customer service representative
Provided support to Citibank, Bank of America and Capital One customers. Most inquiries related to banking., Worked in the Claims department, Trained to handle difficult situations with banking related issues., Phone, chat and email contacts.
Seller Support FUII associate
Started as Seller Support FUII associate, Training mentor for FUII, which is the department that ships the products and creates the amazon product detail pages., Familiar with the seller support environment, Promoted to Brand registry support associate, Technical account, where we provided business...
Customer service representative
Provided support to Nike Commerce, Developed a Sales Plan that delivered results in a timely manner, Promoted to Program Ready Trainer (Trainer), Delivered Training to new hires.