Experienced customer support specialist skilled in banking, seller support, training, and inventory management with a proven support record across multiple industries.
Provided customer service support for banking, retailer, and seller accounts via phone, chat, and email.
Worked in claims department, managing customer inquiries related to banking issues.
Supported Amazon sellers with product listings, inventory, and trademark support, including technical account advice.
Delivered training programs to new hires and conducted billing training sessions.
Sykes
Provided support to Citibank, Bank of America and Capital One customers. Most inquiries related to banking., Worked in the Claims department, Trained to handle difficult situations with banking related issues., Phone, chat and email contacts.
Amazon
Started as Seller Support FUII associate, Training mentor for FUII, which is the department that ships the products and creates the amazon product detail pages., Familiar with the seller support environment, Promoted to Brand registry support associate, Technical account, where we provided business...
Concentrix
Provided support to Nike Commerce, Developed a Sales Plan that delivered results in a timely manner, Promoted to Program Ready Trainer (Trainer), Delivered Training to new hires.
Completion of General Basic Studies
Bachelor’s degree
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Supported inventory uploads and invoice processing on Amazon and DocuSign platforms.