Jose - Customer Service & Support with 13 years of technical experience

San José, San José, Costa Ricaen

Supported multiple banking clients across phone, chat, and email channels at Sykes.

Mentored new hires and promoted to Trainer at Concentrix, delivering onboarding and sales training.

Publicado en CazVidVideo entrevista disponible

Resumen

Experienced customer support specialist skilled in banking, seller support, training, and inventory management with a proven support record across multiple industries.

Video Resume

Logros Clave

Handled seller support, brand registry, and technical advising for Amazon, including inventory management and billing support.

Habilidades

Customer SupportExperto

Provided customer service support for banking, retailer, and seller accounts via phone, chat, and email.

Claims HandlingAvanzado

Worked in claims department, managing customer inquiries related to banking issues.

Seller Support & Business AdviceIntermedio

Supported Amazon sellers with product listings, inventory, and trademark support, including technical account advice.

Training & DevelopmentIntermedio

Delivered training programs to new hires and conducted billing training sessions.

Inventory & Billing Support

Experiencia

Customer service representative

Sykes

Aug 2013 - Aug 2014

Provided support to Citibank, Bank of America and Capital One customers. Most inquiries related to banking., Worked in the Claims department, Trained to handle difficult situations with banking related issues., Phone, chat and email contacts.

Seller Support FUII associate

Amazon

Sep 2014 - Aug 2018

Started as Seller Support FUII associate, Training mentor for FUII, which is the department that ships the products and creates the amazon product detail pages., Familiar with the seller support environment, Promoted to Brand registry support associate, Technical account, where we provided business...

Customer service representative

Concentrix

Nov 2018 - Dec 2020

Provided support to Nike Commerce, Developed a Sales Plan that delivered results in a timely manner, Promoted to Program Ready Trainer (Trainer), Delivered Training to new hires.