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Customer Service & Reservations Specialist with multi-lingual experience
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Competencies
Experience in handling customer inquiries, support, and service across multiple industries and languages.
Proficient in managing booking processes, changes, and confirmations for travel and hospitality sectors.
Able to assist customers in English and French, facilitating effective communication and service delivery.
Experience promoting and selling travel services and excursions to clients, increasing revenue opportunities.
Provided technical assistance and support to customers, resolving issues efficiently.
Education
Languages
Summary
Dedicated professional experienced in customer support, reservations, and sales within travel and hospitality. Skilled in multi-lingual communication and technical assistance.
Key Achievements
- Managed reservations and customer service for multiple companies, enhancing client satisfaction.
- Provided technical support and customer service for various accounts at United Nearshore Operations.
- Handled travel arrangements and sales for Air Canada Vacations, aiding in flight changes, transfers, and excursions.
Experience
Supervisor de reservas y telemarleting
Agente de reservas
Representante del servicio de atención al cliente
Soporte técnico y servicio al cliente para varias cuentas de la empresa.
Representante del servicio de atención al cliente
Agente de Servicio Al cliente
Representante de ventas y servicio al cliente para la cuenta de Air Canada Vacations. Asistiendo pasajeros en ingles y francés. Cambios de vuelos, confirmación de traslados, cambios de hotel, venta de excursiones entre otros servicios.