Jose - Real Time Supervisor at Allied Global

Guatemala City, Guatemala, Guatemalaen

Led campaign management and lead generation initiatives, improving operational efficiency.

Developed and maintained dashboards and reports to support data-driven decision-making.

Published on CazVid

Summary

Dedicated professional with over 7 years in customer service, team supervision, and data analysis. Skilled in dashboard creation, campaign management, and process optimization to enhance operational efficiency.

Key Achievements

Managed payment processes and metrics, ensuring accuracy and compliance.
Supervised team performance, enhancing customer service quality and productivity.

Skills

Customer ServiceAdvanced

Proficient in resolving customer issues, providing personalized assistance, and ensuring high customer satisfaction.

Data Analysis & ReportingIntermediate

Skilled in creating dashboards and reports using Power BI and Excel to support strategic decisions.

Team LeadershipIntermediate

Experienced in supervising teams, managing workflows, and motivating staff to achieve targets.

Operational ManagementIntermediate

Capable of managing campaigns, metrics, and payment processes to ensure smooth operations.

Experience

Customer Service Representative

ALORICA

Dec ember 10, 2016 - Dec 20 2018

General assistance and personalized attention to the customers, billing issues resolution, account setup, payment processing, general information about products.