This is my profileContact via CazVidJose
Real Time Supervisor at Allied Global
Contact
Competencies
Proficient in resolving customer issues, providing personalized assistance, and ensuring high customer satisfaction.
Skilled in creating dashboards and reports using Power BI and Excel to support strategic decisions.
Experienced in supervising teams, managing workflows, and motivating staff to achieve targets.
Capable of managing campaigns, metrics, and payment processes to ensure smooth operations.
Education
Summary
Dedicated professional with over 7 years in customer service, team supervision, and data analysis. Skilled in dashboard creation, campaign management, and process optimization to enhance operational efficiency.
Key Achievements
- Led campaign management and lead generation initiatives, improving operational efficiency.
- Developed and maintained dashboards and reports to support data-driven decision-making.
- Managed payment processes and metrics, ensuring accuracy and compliance.
- Supervised team performance, enhancing customer service quality and productivity.
Experience
Customer Service Representative
General assistance and personalized attention to the customers, billing issues resolution, account setup, payment processing, general information about products.
Collective Service Representative
Collections, Customer Service, Back office.
Real Time Supervisor
Reports, Metrics, Payment, Dashboards, Payroll.
Dialer Specialist
Leads and campaign management, Metrics, Hourly maintenance,