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Jose
Customer Service Agent with 2.5 years of diverse support experience
Video resume
Bilingual agent
Attend customers over the phone and clear any questions or inquiries, experience in billing, customer service, tech support, dispatcher, collections and sales
Contact
Guadalajara, Jalisco, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support to customers via phone, addressing inquiries and resolving issues effectively.
Technical SupportIntermediate
Attended to technical tickets and collaborated with tech support teams to troubleshoot problems.
Communication SkillsAdvanced
Communicated clearly with customers, managers, and team members to ensure efficient support delivery.
Multitasking & CollaborationIntermediate
Managed multiple customer tickets simultaneously while coordinating with various departments.
Summary
Detail-oriented agent with over 2.5 years of experience in customer support, billing, tech support, and collections, eager to contribute to dynamic teams.
Key Achievements
- Handled customer inquiries across billing, tech support, collections, and sales, demonstrating versatility.
- Collaborated with managers, supervisors, and team members to resolve customer tickets at IBM.
- Gained experience in a dynamic support environment, improving communication and problem-solving skills.
Skills
Customer ServiceTechnical SupportCommunication SkillsMultitasking & Collaboration
Published on CazVid - Jul 3, 2025