Jose - Customer Service Agent with 2.5 years of diverse support experience

Guadalajara, Jalisco, MexicoRemoteen

Handled customer inquiries across billing, tech support, collections, and sales, demonstrating versatility.

Collaborated with managers, supervisors, and team members to resolve customer tickets at IBM.

Published on CazVidVideo interview availableOpen to remote

Summary

Detail-oriented agent with over 2.5 years of experience in customer support, billing, tech support, and collections, eager to contribute to dynamic teams.

Video Resume

Key Achievements

Gained experience in a dynamic support environment, improving communication and problem-solving skills.

Skills

Customer ServiceAdvanced

Provided support to customers via phone, addressing inquiries and resolving issues effectively.

Technical SupportIntermediate

Attended to technical tickets and collaborated with tech support teams to troubleshoot problems.

Communication SkillsAdvanced

Communicated clearly with customers, managers, and team members to ensure efficient support delivery.

Multitasking & CollaborationIntermediate

Managed multiple customer tickets simultaneously while coordinating with various departments.

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