This is my profileContact via CazVidJosé
General Assistant
Contact
Competencies
Provided customer support, resolved inquiries, and managed client relations across various roles in hospitality and online settings.
Utilized systems like Fidelio, Room Key, Ezee, and Peach Tree for reservations, billing, and staff management.
Supervised staff at multiple hotels and retail outlets, coordinating activities and ensuring smooth operations.
Managed warehouse operations, including inventory oversight, customer visits, and shipment tracking.
Prepared permits for heavy equipment and provided general assistance in administrative tasks at the Autoridad del Canal de Panama.
Education
Languages
Summary
Experienced in hotel operations, customer support, warehouse management, and administrative assistance, with a proven ability to adapt and deliver in diverse environments.
Key Achievements
- Managed diverse roles including general assistance, front desk, warehouse, and supervisory positions, demonstrating role progression and skill diversification.
- Supervised staff and managed reservations using systems like Fidelio and Ezee Hotel System across multiple hotel properties.
- Handled customer service inquiries and operational tasks in both hospitality and online customer support, ensuring satisfactory service delivery.
Experience
General Assistant
Attention from course instructors and students, Preparation of permits for heavy equipment, General assistant
Front Desk Clerk
Front desk clerk, Staff supervision
Shift Supervisor
Reservations, Attention at the Front Desk (Customer service, hotel reservations and transportation), Management of the Fidelio System
Warehouse Manager
Dry merchandise wholesale warehouse manager, Responsible for human resources and payroll, Visit customers to track sales and shipment status of merchandise
Supervisor
Customer service on an internet gambling site dedicated to the UK market, Answer customer concerns, questions, and complaints quickly and satisfactorily
Reception Supervisor
Online reservations and staff management, Management of the Ezee Hotel System and fiscal invoicing in Peach Tree and Flexio
Shift Supervisor
Staff management, Aiding staff with inquiries for online memberships