Experienced in hotel operations, customer support, warehouse management, and administrative assistance, with a proven ability to adapt and deliver in diverse environments.
Provided customer support, resolved inquiries, and managed client relations across various roles in hospitality and online settings.
Utilized systems like Fidelio, Room Key, Ezee, and Peach Tree for reservations, billing, and staff management.
Supervised staff at multiple hotels and retail outlets, coordinating activities and ensuring smooth operations.
Managed warehouse operations, including inventory oversight, customer visits, and shipment tracking.
Autoridad del Canal de Panama (ACP)
Attention from course instructors and students, Preparation of permits for heavy equipment, General assistant
Hotel DeVille
Front desk clerk, Staff supervision
Hotel Las Vegas
Reservations, Attention at the Front Desk (Customer service, hotel reservations and transportation), Management of the Fidelio System
Comercio 88, S.A.
Dry merchandise wholesale warehouse manager, Responsible for human resources and payroll, Visit customers to track sales and shipment status of merchandise
Marketing
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Prepared permits for heavy equipment and provided general assistance in administrative tasks at the Autoridad del Canal de Panama.
Tech Channel Corp
Customer service on an internet gambling site dedicated to the UK market, Answer customer concerns, questions, and complaints quickly and satisfactorily
Hotel Las Clementinas
Online reservations and staff management, Management of the Ezee Hotel System and fiscal invoicing in Peach Tree and Flexio
First Contact Advantage
Staff management, Aiding staff with inquiries for online memberships
