This is my profileContact via CazVidJorge
Data Analyst with 5 years of experience in financial services
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Competencies
Utilized statistical tools and techniques to derive insights from large datasets.
Managed database queries and data extraction tasks for reporting purposes.
Used for data organization, analysis, and dashboard creation.
Created visual reports and dashboards to communicate findings effectively.
Education
Summary
Experienced data analyst with a focus on financial data analysis, reporting, and visualization, committed to supporting data-driven decision making.
Key Achievements
- Led data analysis projects improving reporting accuracy and efficiency
- Developed dashboards that supported decision-making processes
- Managed data cleaning and validation processes across multiple teams
Experience
Technical Support Agent
Receive calls related to technological requirements for subscribers for an important company in Medellin., Guide clients to solve their issues with products offered., Manage diary schedules on behalf of clients, including booking appointments, scheduling meetings and coordinating workload.
Dataphone Programmer
Reconfigure the dataphone system at CREDIBANCO S.A for the new update of its inventory., Conduct on-site visits and the respective configuration., Identify issues, analyze information and provide solutions to problems., Resolve customer queries and problems using effective communication.
Fiber Optic and Carrier Network Network Digitizer
Digitalize networks of various cities in Bolívar, Quindío, Antioquia and Santander., Launch tests on previous networks to validate their effective connection.
Technical support
Keep the computer equipment ready for user orders., Develop the web page according to design specifications and user requirements., Create social media pages for the company., Provide 1st, 2nd and 3rd level tech support to trading personnel.
Back-office Agent
Manage software for handling personal data and technical management.
Technical Support Specialist
Provide preventive and corrective maintenance to computer equipment., Keep an accurate and up to date log of completed work, maintenance and repairs.
Monitoring and Evaluation Officer
Supervise personnel to meet schedules, goals, and assigned positions., Conduct corrective and preventive reviews of computer equipment and peripherals., Monitor and evaluate sustainability of project procedures and goals.
Bilingual Customer Service Agent
Provide technical solutions to television, internet and telephone services to American clients., Establish rapport with customers via phone, email and live chat., Handle complaints and provide appropriate solutions.
Bilingual Customer Service Agent
Work for different campaigns including Realtor.com, Emed, and Iberia., Serve as a bridge between potential home buyers and agents, guide users through COVID-19 home test protocols, and manage airline ticket inquiries.