Experienced data analyst with a focus on financial data analysis, reporting, and visualization, committed to supporting data-driven decision making.
Utilized statistical tools and techniques to derive insights from large datasets.
Managed database queries and data extraction tasks for reporting purposes.
Used for data organization, analysis, and dashboard creation.
Created visual reports and dashboards to communicate findings effectively.
EMTELCO
Receive calls related to technological requirements for subscribers for an important company in Medellin., Guide clients to solve their issues with products offered., Manage diary schedules on behalf of clients, including booking appointments, scheduling meetings and coordinating workload.
RPM INGENIEROS
Reconfigure the dataphone system at CREDIBANCO S.A for the new update of its inventory., Conduct on-site visits and the respective configuration., Identify issues, analyze information and provide solutions to problems., Resolve customer queries and problems using effective communication.
APPLUS NORCONTROL
Digitalize networks of various cities in Bolívar, Quindío, Antioquia and Santander., Launch tests on previous networks to validate their effective connection.
Magenta Inlove
Keep the computer equipment ready for user orders., Develop the web page according to design specifications and user requirements., Create social media pages for the company., Provide 1st, 2nd and 3rd level tech support to trading personnel.
High School
Technical and Technological Education
Technical and Technological Education
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TELEPERFORMANCE - Colombia
Manage software for handling personal data and technical management.
CESDE
Provide preventive and corrective maintenance to computer equipment., Keep an accurate and up to date log of completed work, maintenance and repairs.
CasaTropico
Supervise personnel to meet schedules, goals, and assigned positions., Conduct corrective and preventive reviews of computer equipment and peripherals., Monitor and evaluate sustainability of project procedures and goals.
Emergia
Provide technical solutions to television, internet and telephone services to American clients., Establish rapport with customers via phone, email and live chat., Handle complaints and provide appropriate solutions.
SITEL
Work for different campaigns including Realtor.com, Emed, and Iberia., Serve as a bridge between potential home buyers and agents, guide users through COVID-19 home test protocols, and manage airline ticket inquiries.
