Experienced in customer support and dispatch operations with a proven record of managing multiple inquiries, coordinating services, and resolving issues efficiently.
Provided direct support to customers via calls, resolving issues and managing service needs efficiently.
Coordinated service requests, managed multiple inquiries, and ensured timely responses in dispatch roles.
Assisted customers with bills, refunds, overpayments, and managed payments across different banking platforms.
Created and executed safety plans such as SG-SST, PESV, evacuation routes, demonstrating technical safety expertise.
Avianca Airlines - Concentrix
Manage customer needs through incoming calls., Sale of difference services depending of customer requirements., Reaching goals about KPI ́s.
PPL Electric Utilities - IQor
Manage customer needs through incoming calls., Outbound calls to solve Customer issues., Payment Assistance with bills with different bank accounts.
ADT Security Services - Nearsol
Managing of customer concerns regarding Bills, payments, refunds, overpayments etc., Outbound calls to provide information about Customer issues., Payment Assistance with billings managing different cards and bank accounts.
Occupational safety and health Technician
Academic bachelor
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Managed computer systems and platforms related to customer and dispatch operations.
