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Nayibe
Customer Service & Dispatch Operator with 5+ years of support experience
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Competencies
Provided direct support to customers via calls, resolving issues and managing service needs efficiently.
Coordinated service requests, managed multiple inquiries, and ensured timely responses in dispatch roles.
Assisted customers with bills, refunds, overpayments, and managed payments across different banking platforms.
Created and executed safety plans such as SG-SST, PESV, evacuation routes, demonstrating technical safety expertise.
Managed computer systems and platforms related to customer and dispatch operations.
Education
Languages
Summary
Experienced in customer support and dispatch operations with a proven record of managing multiple inquiries, coordinating services, and resolving issues efficiently.
Key Achievements
- Managed customer inquiries and provided solutions across various industries including airlines, utilities, and security services.
- Handled multiple dispatch requests and coordinated with providers, customers, and partners to ensure timely service delivery.
- Developed expertise in managing billing concerns, payments, refunds, and emergency plans, demonstrating role progression and skill diversification.
Experience
Customer Service representative
Manage customer needs through incoming calls., Sale of difference services depending of customer requirements., Reaching goals about KPI ́s.
Customer Service representative
Manage customer needs through incoming calls., Outbound calls to solve Customer issues., Payment Assistance with bills with different bank accounts.
Billing Expert
Managing of customer concerns regarding Bills, payments, refunds, overpayments etc., Outbound calls to provide information about Customer issues., Payment Assistance with billings managing different cards and bank accounts.