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Operations Supervisor with 10+ years of logistics and customer service experience
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Competencies
Led teams in logistics and customer service environments, coordinating shift operations and performance evaluations.
Developed and improved operational processes, including project documentation, adjustments, and communication strategies.
Provided support via phone for client issues, ensuring timely resolution and maintaining customer satisfaction.
Tracked truck movements, validated documentation, and communicated with carriers and drivers for operational support.
Utilized PowerPoint for presentations and reporting within operational and project contexts.
Education
Languages
Summary
A seasoned operations professional experienced in supervising large teams, process improvement, and logistics coordination. Skilled in developing productivity metrics and managing cross-shift coverage to ensure seamless service delivery.
Key Achievements
- Supervised a team of 30 employees and 5 team leads across multiple shifts, ensuring operational efficiency.
- Designed and implemented productivity metrics such as OTP and OTD, reviewing performance weekly and monthly.
- Managed operational coverage during holidays and vacations, maintaining service levels across US and MX regions.
Experience
Credit and Collections Analyst
Logistics intern (As planner and evidence area)
Customer service by phone.
Operations Supervisor
Supervisor of 5 team leads with a total of 30 people (interspersed in 3 shifts and teams): OEM, 3PL and Consol., Document, adjust, communicate and implement projects and/or operational processes with the rest of the teams., Identify areas of opportunity and possible solutions., Together with...