Jilmer - Operations Supervisor with 10+ years of logistics and customer service experience

Monterrey, Nuevo León, Mexicoen

Supervised a team of 30 employees and 5 team leads across multiple shifts, ensuring operational efficiency.

Designed and implemented productivity metrics such as OTP and OTD, reviewing performance weekly and monthly.

Published on CazVid

Summary

A seasoned operations professional experienced in supervising large teams, process improvement, and logistics coordination. Skilled in developing productivity metrics and managing cross-shift coverage to ensure seamless service delivery.

Key Achievements

Managed operational coverage during holidays and vacations, maintaining service levels across US and MX regions.

Skills

Team LeadershipExpert

Led teams in logistics and customer service environments, coordinating shift operations and performance evaluations.

Process OptimizationAdvanced

Developed and improved operational processes, including project documentation, adjustments, and communication strategies.

Customer ServiceIntermediate

Provided support via phone for client issues, ensuring timely resolution and maintaining customer satisfaction.

Logistics CoordinationAdvanced

Tracked truck movements, validated documentation, and communicated with carriers and drivers for operational support.

Experience

Credit and Collections Analyst

Protrans

July 1st 2018 - March 1st 2019

Logistics intern (As planner and evidence area)

Johnson Controls

13 Abril 2015 - 13 Octubre 2015

Customer service by phone.

Proteínas Naturales-RAGASA

October 27th, 2014 - March 11th, 2015

Operations Supervisor

Contact Center Banorte-IXE / Banortel

July 2019 - March 2023

Supervisor of 5 team leads with a total of 30 people (interspersed in 3 shifts and teams): OEM, 3PL and Consol., Document, adjust, communicate and implement projects and/or operational processes with the rest of the teams., Identify areas of opportunity and possible solutions., Together with...