This is my profileContact via CazVidJeimy
Learning Specialist with 3+ years of experience in customer service and training
Contact
Competencies
Utilized effective communication to assist customers, lead teams, and conduct training.
Provided excellent service across roles at Alorica, Startek, and Allied Global.
Supervised customer service teams and contributed to quality assurance initiatives.
Resolved customer queries and improved service processes through analytical skills.
Managed multiple responsibilities including training, supervision, and customer assistance.
Education
Languages
Summary
Experienced specialist in customer support, team leadership, and training development with a track record of career progression and skill diversification.
Key Achievements
- Progressed from agent to Learning Specialist at Alorica, acquiring SME training.
- Operated as a Customer Service Agent and Floor Supervisor at Allied Global, demonstrating leadership.
- Held multiple roles in customer engagement, including Sales and Quality Analysis.
Experience
Learning Specialist ll
Started as an agent assisting customers on billing questions., Quality Analyst with Polygroup., Took SME training course.
Sales agent
Sales agent in technology services, customer care; assisting clients with their accounts and products.
Customer service agent
Customer service agent gave excellent customer service., Floor supervisor (1 year).