Experienced specialist in customer support, team leadership, and training development with a track record of career progression and skill diversification.
Utilized effective communication to assist customers, lead teams, and conduct training.
Provided excellent service across roles at Alorica, Startek, and Allied Global.
Supervised customer service teams and contributed to quality assurance initiatives.
Resolved customer queries and improved service processes through analytical skills.
Alorica
Started as an agent assisting customers on billing questions., Quality Analyst with Polygroup., Took SME training course.
Startek
Sales agent in technology services, customer care; assisting clients with their accounts and products.
Allied Global
Customer service agent gave excellent customer service., Floor supervisor (1 year).
Business Administration Degree
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Managed multiple responsibilities including training, supervision, and customer assistance.
