Experienced customer service and sales professional with 6 years in the BPO industry, seeking remote roles in virtual assistance, CRM, and sales.
Managed customer interactions to ensure satisfaction and retention in various roles within the BPO industry.
Handled customer relationship management systems to facilitate communication and sales.
Conducted telemarketing campaigns, including cold calling, to generate leads and boost sales.
Participated in developing new business opportunities through direct customer engagement.
Planed Sabbatical
Spent quality time on personal and family growth with kids, Traveled through Colombia and Ecuador, Did freelance work as an Uber driver, Participated in several volunteer projects in rural communities
TDCX
Handled inbound calls, chats, and email tickets for Alo Yoga, Addressed issues related to apparel defects, deliveries, and order discrepancies, Managed CRM systems (Salesforce, Shopify), Verified order/customer data, Documented interactions and tracked follow-ups, Collaborated with teams to optimize call flow strategies
BKPO
Conducted cold calls for MOBIAL targeting businesses interested in cybersecurity solutions, Managed SMS and engaged with social media profiles, Reached out to retirees for CLINICAL CARE qualified prospects, Managed SMS ensuring active and updated conversations with prospects, Updated CRM systems, managed leads, scheduled follow-ups
SGS Sutherland
Academic Bachelor’s Degree
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