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Javier
Customer Relations and Sales Specialist with 6 years of experience
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Competencies
Managed customer interactions to ensure satisfaction and retention in various roles within the BPO industry.
Handled customer relationship management systems to facilitate communication and sales.
Conducted telemarketing campaigns, including cold calling, to generate leads and boost sales.
Participated in developing new business opportunities through direct customer engagement.
Education
Summary
Experienced customer service and sales professional with 6 years in the BPO industry, seeking remote roles in virtual assistance, CRM, and sales.
Key Achievements
- Accumulated six years of experience in customer relations, CRM management, and telemarketing.
- Gained extensive experience in BPO industry, including customer service, technical support, and retention since 2017.
- Demonstrated ability to reenter the market with renewed focus after a sabbatical, seeking remote roles in virtual assistance, CRM management, and sales.
Experience
Spent quality time on personal and family growth with kids, Traveled through Colombia and Ecuador, Did freelance work as an Uber driver, Participated in several volunteer projects in rural communities
Senior Bilingual (ENG/SPA) CSR
Handled inbound calls, chats, and email tickets for Alo Yoga, Addressed issues related to apparel defects, deliveries, and order discrepancies, Managed CRM systems (Salesforce, Shopify), Verified order/customer data, Documented interactions and tracked follow-ups, Collaborated with teams to optimize call flow strategies
B2B/B2C Bilingual (ENG/SPA) Telemarketer
Conducted cold calls for MOBIAL targeting businesses interested in cybersecurity solutions, Managed SMS and engaged with social media profiles, Reached out to retirees for CLINICAL CARE qualified prospects, Managed SMS ensuring active and updated conversations with prospects, Updated CRM systems, managed leads, scheduled follow-ups
Bilingual (ENG/SPA) CSR & Cross-Sales Specialist
Assisted COX Communications customers via inbound calls, chats, and email tickets, Troubleshot TV/internet service issues, Upsold premium plans/modems, Scheduled technician visits and tracked case outcomes using CRM tools
Bilingual (ENG/SPA) CSR & Cross-Sales Agent
Supported JUST ENERGY customers through inbound calls and chats regarding billing inquiries, Promoted and cross-sold green energy programs
Retention & Cross-Sales Agent
Retained AT&T customers by offering tailored promotions, Tracked customer interactions and outcomes in CRM systems