Dedicated professional with over a decade of experience in customer service, account management, and project coordination within diverse industries. Skilled in stakeholder management, process optimization, and supporting sales initiatives to drive business growth.
Provided technical, account, and customer support across various platforms, resolving issues and maintaining client satisfaction.
Managed customer accounts, streamlined processes, and supported retention efforts to foster loyalty.
Coordinated cross-functional teams for project delivery, ensuring timely execution and client satisfaction.
Built rapport with clients and internal teams, managing stakeholder relationships effectively.
IBEX
Managed complex retention cases, boosting customer satisfaction and loyalty., Streamlined back office processes improving team efficiency and task completion., Provided comprehensive support to Sam’s Club customers, handling orders, payments, complaints, and verification processes.
IBEX
Provided technical and account support for Disney Plus & Hulu customers, resolving issues, unauthorized charges, cancellations, and subscription upgrades., Assisted across voice and chat channels, adapting to business needs and ensuring seamless customer experiences.
WEBHELP
Supported sales initiatives by promoting bundles and membership upgrades, contributing to revenue growth., Resolved customer inquiries and post-sale issues, maintaining client satisfaction and reducing potential cancellations.
SKYLIGHT NRG
Oversaw pre-sale projects and confirming 80 to 90 appointments to make sure they show up with the solar specialist., Coordinated cross-functional teams (installation, engineering, sales, financing) to ensure seamless and timely project delivery and speed up installations.
Bachelor of Science and Letters
English Course
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Supported sales initiatives by promoting service bundles and membership upgrades to clients.
