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Customer Service & Sales Supervisor with 8+ years in Airline & Financial Sector
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Competencies
Applied in resolving escalated customer issues and ensuring satisfaction at Cash App.
Executed sales strategies, negotiations, and administrative tasks at Volaris Airline.
Conducted training programs and performance evaluations for customer service and sales teams.
Managed sales paperwork, CRM data, and monitoring KPIs to optimize operational efficiency.
Handled scheduling, calendar management, and multitasking effectively within dynamic environments.
Education
Languages
Summary
Experienced customer service and sales supervisor with a proven track record in airline and financial services. Skilled in team leadership, conflict resolution, and operational efficiency.
Key Achievements
- Led employee training initiatives to improve team performance at Cash App.
- Drove sales team to surpass targets through strategic guidance at Volaris Airline.
- Managed end-to-end sales processes, including negotiations and CRM data maintenance at Volaris Airline.
Experience
CUSTOMER SERVICE OPERATIONAL SUPERVISOR
Spearhead employee training and continuous development initiatives for the team., Expertly address and resolve escalated customer issues, ensuring timely and effective solutions., Monitor and evaluate team performance leveraging key performance indicators (KPIs) to enhance call handling efficiency, customer satisfaction, and service level compliance.
SALES OPERATIONAL SUPERVISOR
Drive team motivation and performance to surpass sales targets through strategic goal setting, guidance, and issue resolution., Ensure strong client relations; address escalated issues promptly, Conduct regular reviews and one-on-one meetings consistently
SALES REPRESENTATIVE
Expertly negotiate pricing and terms to close deals, achieving customer satisfaction and maximizing company profitability., Manage sales administration by processing orders, handling sales paperwork, and maintaining customer data in the CRM system., Conduct follow-ups post-calls to resolve inquiries, ensure timely delivery, and enhance customer satisfaction.