Diana - Customer Service & Sales Supervisor with 8+ years in Airline & Financial Sector

Applied in resolving escalated customer issues and ensuring satisfaction at Cash App.

Executed sales strategies, negotiations, and administrative tasks at Volaris Airline.

Conducted training programs and performance evaluations for customer service and sales teams.

Managed sales paperwork, CRM data, and monitoring KPIs to optimize operational efficiency.

Spearhead employee training and continuous development initiatives for the team., Expertly address and resolve escalated customer issues, ensuring timely and effective solutions., Monitor and evaluate team performance leveraging key performance indicators (KPIs) to enhance call handling efficiency, customer satisfaction, and service level compliance.

Drive team motivation and performance to surpass sales targets through strategic goal setting, guidance, and issue resolution., Ensure strong client relations; address escalated issues promptly, Conduct regular reviews and one-on-one meetings consistently

Expertly negotiate pricing and terms to close deals, achieving customer satisfaction and maximizing company profitability., Manage sales administration by processing orders, handling sales paperwork, and maintaining customer data in the CRM system., Conduct follow-ups post-calls to resolve inquiries, ensure timely delivery, and enhance customer satisfaction.