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Inocerta

Customer Service Representative (Non Voice)

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Rodriguez, Calabarzon, Philippines
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Competencies

Customer Service SkillsIntermediate

Handled customer inquiries via voice, non-voice, online chat, and ticketing systems.

CommunicationIntermediate

Engaged with customers through voice, online chat, and email, requiring clear and effective communication.

Computer and Technical SkillsIntermediate

Utilized computer skills including problem-solving and creative thinking in support tasks.

AdaptabilityIntermediate

Adapted to various customer service roles and support channels in different organizations.

Education

Bestlink College of the Philippines
Completed 2021
General Licerio Geronimo Memorial National High School
Completed 2015

Summary

Experienced in voice and non-voice customer support across multiple organizations, with strong communication and problem-solving skills.

Key Achievements

  • Progressed through multiple customer service roles across various companies, demonstrating role expansion.
  • Gained experience in online chat and ticketing support, enhancing customer interaction skills.
  • Developed problem-solving and creative skills in fast-paced support environments.

Experience

Customer Service Representative (Non Voice)

Inspiro Relia Inc.
May 2019 - August 2019

Customer Service Associate (Voice and Non Voice)

Inspiro Relia Inc.
May 2020 - September 2022

Customer Service Representative (Non Voice)

BPI Account
September 2022 - March 2023

Customer Service Associate- Non Voice (Online Chat Agent & Ticketing)

Transcosmos Asia Philippines
September 2024 - May 2025

Skills

Customer Service SkillsCommunicationComputer and Technical SkillsAdaptability
Published on CazVid - May 17, 2026
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